Returns

An item of proper quality can be returned within 14 days from the day you picked up the parcel, as the Law of Ukraine «On Consumer Protection» provides.

• Unused, with its original look kept.
• Complete, with packaging, labels and seals.
• The order number replaces the receipt: it's already in your account.
• A defective item is accepted in any condition.

1. 1Open «Returns» in your account and choose the item from the order.
2. 2Give the reason and add photos if needed.
3. 3The seller replies within 2 business days and sends a tracking number for the return.
4. 4Drop off the parcel at a branch with that tracking number.
5. 5Get your money back as soon as the seller accepts the item.

• Within 7 days after the seller receives the item.
• If you paid by card online, the money goes back to the same card.
• If you paid on delivery, the money goes to the card in your request.
• Companies get the refund to the account the payment came from.

Message the seller in chat or request a return with the reason «Defect». The seller will replace the item or refund it, even after 14 days, as long as the warranty is valid.

These items of proper quality can't be returned:

• hygiene products with opened packaging;
• adult products (18+);
• rolled metal cut to size for your order.

If such an item is defective, it will be refunded or replaced like any other.